This general terms and conditions of Abrumi online store (https://www.abrumi.se) determine the requirements for the sale and purchase of Abrumi products. These general terms and conditions are written under Consumers rights and protection Law (ZVPot), Law on the Consumer Protection against Unfair Commercial Practices (ZVPNPP) and Law on Electronic Commerce Market (ZEPT).
These terms and conditions are a legal agreement between Abrumi on behalf of itself and you as a customer, and describe the rules and conditions by which a customer may use and shop in Abrumi online store operated by Abrumi now or in the future. A customer is a person who uses the online shop.
These general terms and conditions govern the mutual obligations between Abrumi and the costumer deriving from purchases in the Abrumi online store.
Any new features or changes added to the Abrumi online store shall also be subject to the terms and conditions. Costumer can review the most current version of the terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these terms and condition by posting updates and changes to our website. It is customer responsibility to check this page periodically for changes. Customer continued use of or access to the Abrumi online store following the posting of any changes constitutes acceptance of those changes.
Company full name: Abrumi
Registered office: Göteborg, Sweden
Address: Anna Branzells Gata 18, 415 26 Göteborg
Telephone: +46(0)76 275 08 48
Organisation number: 900517-7119
VAT ID number: SE900517711901
Business activity: Food industry, 46.330
Personal Data protection
At Abrumi we undertake to protect all customer personal data under the Personal Data Protection Act and the Insurance Act. All the data obtained through the Abrumi online store will be used only for sending informational material, offers, invoices, and other communication. We will not disclose the data to third parties or unauthorized persons.
In case the customer wants to edit or delete the data from our list, the customer can send us the information on e-mail address: email@example.com.
All prices of our products are in SEK and VAT included. The seller reserves the right to daily price changes unless otherwise stated. The prices listed on the website do not include shipping costs. Prices are valid at the time of the order and do not have a predefined validity time. Prices apply in the case of payment according to the payment methods and conditions specified herein.
Method of payment
Customers can pay using Klarna Checkout
Customers can pay using Swish
Customers can pay directly on our bank account
Shipping costs in case of improper deliveries and returns
In case of an incorrect delivery or justified quality claim, we bear the transport costs of returned product and replace it with the appropriate ones.
Customers must choose the type and quantity of the product in Abrumi online store. Before submitting the order, they check the shopping cart and make corrections if necessary, or proceed with the purchase and confirm the order. After that the customer completes a form entering all the information required for the delivery of the selected products. After establishing the purchase, changes are no longer possible. Upon completion of the purchase, a notice of the completed purchase will be sent to the customer via e-mail.
Shipping & shipping costs
Abrumi delivers the ordered products through the contractual partner PostNord, or other courier services. Within three working days, the ordered products will be submitted to our contractual partner for delivery. If it is not possible for any specific reason, we will inform the customer about it and agree with him the delivery in a different manner. The products will be delivered to the address provided by the customer. If currently, the ordered products are not available, we will notify you by e-mail or telephone. Delivery costs are free for all products in Sweden. For orders outside Sweden, delivery costs are charged in accordance to the price list of the contractual partner and depend on the quantity of the ordered products.
Complaints and disputes
Abrumi shall respect the current customer protection legislation and make every effort to fulfill his duty to establish an effective complaint handling system. The complaint is to be via e-mail firstname.lastname@example.org.
The complaint processing procedure is confidential. In case Abrumi fails to settle the customer’s complaint, we will inform the customer about the reasons for rejecting the complaint and give him the options for further resolution of the dispute.
Right to cancel the purchase, return products, refund
The customer has right, within 14 days of the receipt of the ordered products, to send an e-mail to the e-mail address: email@example.com, informing Abrumi of his cancellation of the order.
In case the customer has already received the products and wants to cancel the order, he has to return the products to Abrumi within 14 days after the message informing us of his cancellation of the order has been sent. The only cost charged to the customer in respect of cancellation is the cost of returning the products.
The customer shall return the received products undamaged and in their original condition, except in the case when the products have been damaged without the customer being responsible for it. We will refund the payments made by the buyer as soon as possible, and at the latest within 14 days after the receipt of the notice of cancellation of the contract and the receipt of damaged or rejected products.
The customer must return the products to:
Anna Branzells Gata 18
415 26 Göteborg
A product shall be considered inadequate:
- if the product does not have the characteristics necessary for its regular use;
- if the product does not have the characteristics needed for the particular use, for which the customer bought it, but which the seller had known of or should have known before;
- if the product does not have the characteristics and features that were explicitly or implicitly agreed or described.
The customer has to inform Abrumi of any defect together with the exact description and photographs of the product, at his own expense, and within the statutory deadline, as well as to allow Abrumi to inspect the product. The customer, who has properly informed Abrumi of the defect has the right to require from the seller:
- the removal of fault on the product;
- the refund of a part of the amount paid in proportion to the defect;
- the repayment of the paid amount;
- or the replacement of a new product.
More specifically, the right to claim damages is regulated by Law on Consumer Protection.
Göteborg, 14 July 2019